The washroom was so small that the auto towel dispenser thought I wanted paper as I walked in. This paper caused the auto dryer to turn on for 5 seconds. This repeated itself as I watched in amusement.
One has to wonder why this was not thought of earlier in the design of the washroom. What makes it worse, was that the door opens half way only as it is blocked by the sink.
This happens in software projects all the time. It’s called cost externalizing and happens when companies don’t take into account the fact that their users have a hard time getting certain tasks done, or have a bad experience while doing it. To them, they think:
Who cares that it takes the user five clicks to get this action done, they can do it so we can check off that feature request.
This is a very dangerous way to design software, or anything that involves users, really.