Posted in design, personal, user experience

Who’s fault is it when website pictures don’t show?

Who do you blame when a website has broken links, non-existent pictures, and slow speeds?

I never really thought about this before, but I naturally blame website owners. Come to think of it, I blame them for almost all their poor user experiences. See here and here.

But “blame” is really too strong a word… What I really mean is that I hold them accountable for it.

But, in a strange but ironic twist of fate, I just realized I’m one of those websites.

Here’s an example of a post I recently loaded up on this tech blog:

Screen shot 2009-10-14 at 1.06.53 PM

The weird thing is that after a few minutes and still no pictures a quick refresh brings them all back up.

Screen shot 2009-10-15 at 12.56.52 AM

This has happened on more than one occasion.

Moral of the Story

Now, what can I learn from this? Whose fault is it? WordPress’ or mine?

I guess I found out that, well, It doesn’t matter.

In the end, the users of my site will still connect the poor performance and broken links to MY SITE.

So, in the end, it has to be my job to maintain and “test” out my site constantly.

But let’s be honest – it would be impossible to fully check my site using all the different computers, running all the different operating systems, in different resolutions, and with different browsers.

Now, that “support” tab who’s value I put into question seems like a pretty bright idea.

Possible Solutions:

Of course, there’s the basic link scanners that tell you which links are broken on your site. Here’s an example of one called Xenu.

But it seems rather static, manual, and not general enough. All it takes care of is finding broken links and not, for example, the load time of your website. And you’d think that WordPress would have something integrated into their system already!!! (ie. something that sends you a quick e-mail, telling you when a link is broken)

This would be a great problem to solve. What I would see is a third-party company or service, that basically does the link scanning, load-time benchmarking, and general basic things that really affect user experiences. Hmmm… sounds like a good idea. 😉

Any one have any other suggestions to deal with this problem?


Jon Chui (pronounced "chew") has been building iOS/Android apps for the last 7 years, the last 3 working on Google Maps, Inbox by Gmail and Google's Search App. Though he grew up in a Christian family and to parents who would end up giving up their 25 years of hard-earned comforts/affluence in Canada to go back to China as missionaries when he was 14, being a Christian was always in his head, and he would constantly struggle with trying to unify the sacred and the secular - until last year. However, through a radical transformation[] @ work last year (which he can't take ANY credit for), he & his wife & 2 young boys have decided to leave Google, sell/donate everything they have so to serve the poor & marginalized with Jesus’ love as missionaries with's Family DTS in Kona, hawaii then to the Philippines. Read more about their family journey @, and reach out to him @ If you're a recruiter with freelance jobs or have tech projects for jon feel free to reach out to him -

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